Terms and conditions

1. Who we are and what you accept

The service is provided by GLOBAL COMMERCE ONLINE SRL, located at Papiros 7085, Montevideo, Uruguay (ZIP 7100), tax ID (RUT) 100795840019 (“Global Commerce”, “we”). The person who signs up and uses the service is the “Customer” (“you”). If you act on behalf of a company, you declare that you have the authority to bind it.

To create an account you must be 18 or older. When you sign up you confirm it, and we keep a record: who gave it, when, and the minimum age confirmed.

2. Definitions

• Service: the web panel and the Global Commerce services that let you configure, publish, test and activate an Agent, see its usage, metrics and templates and, if you use it, the Helpdesk.
• Agent: the artificial intelligence assistant that answers on WhatsApp on behalf of your business. It runs on Meta’s infrastructure, not ours.
• Customer Content: the information and files you upload (business data, frequently asked questions, tone, rules, documents, addresses and keys of your systems).
• End users: the people who message your Agent on WhatsApp.
• Meta: Meta Platforms, Inc. and its companies, which operate WhatsApp Business and Meta Business AI.
• Team: the people you give access to your account, with the role you assign them.

3. What the service is and what it is not

We give you a simple way to configure an Agent and publish it in your own WhatsApp Business account. You load the information; we convert it to the format Meta requires and publish it. The service includes:

1. A step-by-step setup assistant.
2. Connection of your WhatsApp Business account and number through Meta’s official flow.
3. Publishing, testing and activating the Agent.
4. A panel with usage, conversation metrics and templates, available once the Agent’s payment is confirmed.
5. Optionally, the Helpdesk: handing conversations over to people on your team, who answer them in the same chat.

We are not Meta and we do not represent Meta. We do not provide legal, tax or business advice, and we do not guarantee results in sales, customer service or anything else.

4. Your account and your team

• You must provide truthful information and keep it up to date.
• You are responsible for keeping your credentials confidential and for everything done with your account. Tell us right away if you suspect unauthorized use.
• Roles (Owner, Admin, Editor, Viewer) define what each person can do. Only the Owner can close the account, and only an Owner or Admin can pay for an Agent or turn on human support. You are responsible for whom you invite and for what your Team does.
• Each person uses their own access. Do not share credentials.
• A person may belong to more than one business; the data of each business is kept separate.

5. Meta and WhatsApp

• The WhatsApp Business account, the number and the published Agent are yours and live in your Meta account. We act on your behalf with the permission you give us when you connect it.
• You must comply with Meta’s applicable terms and policies (including the WhatsApp Business Terms, the messaging and commerce policies, and the Meta Business AI terms). Your conversations with End users are subject to them and to Meta’s privacy policy.
• Meta’s charges (conversations, messages and others) are billed by Meta directly and are not included in our price. The panel shows the usage Meta reports, for reference only: Meta’s invoice is the one that counts.
• Meta may change, limit, suspend or stop offering features, quality, limits or prices, and may suspend your account or your number. We do not control those decisions and are not responsible for their effects.
• You are responsible for having End users’ consent (opt-in) to message them, and for respecting the 24-hour window to reply with free text and the template rules.
• Closing your account with us does not disconnect your number or delete what has already been published in Meta. You do that from your WhatsApp Manager.

6. Price and payment

• Payment is one-time per Agent. You pay once for each Agent and it covers that Agent only; if you create another one, it is paid separately.
• You see the price in the payment window, before you confirm. Nothing is charged until you confirm there. Applicable taxes are shown in that window.
• Payment is processed by an external payment provider through our billing system. We do not see or store your full card number.
• Until payment is confirmed you cannot publish, test or activate the Agent, and the panel does not show that Agent’s usage, metrics, templates or conversations. Payment is enabled when our billing system confirms it, not by what your browser reports.
• We may change the charging model or prices going forward, giving you at least 15 days’ notice. Changes do not affect what you have already paid.
• Payment covers an Agent that is enabled as soon as payment is confirmed, so it is not refunded once enabled, except as the law provides in favor of consumers.

7. Your content

• Customer Content is yours. You grant us a limited, non-exclusive, revocable license to store, process, convert and publish it in your Meta account, only to provide the service to you.
• You declare that you have the rights and permissions to upload it and for the Agent to use it, including third-party information and the keys of your systems.
• Do not upload data you do not need, or sensitive data (health, origin, beliefs, biometric or other) unless it is essential and you have a legal basis to do so.
• We do not use your content to train artificial intelligence models or for advertising. We only analyze data from your business or your conversations with artificial intelligence if you ask us to. Meta applies its own terms to what you publish on its platform.

8. The artificial intelligence Agent

• The Agent answers based on what you load, but the one who writes each answer is Meta’s model. It can make mistakes, misread a question or answer something you did not expect.
• The answers the Agent gives on behalf of your business are your business’s responsibility: review what you load, especially prices, deadlines and promises, and use the test step before activating.
• You must inform End users that they are talking to an artificial intelligence assistant when the law requires it.
• Do not use the Agent for decisions with legal or similar effects on a person, for medical, legal or financial advice, or in high-risk contexts.
• An Agent is born closed: it is published only for test numbers and opened to the public when you activate it.

9. Your customers’ personal data

Regarding End users’ data, you decide what it is used for and how, and we process it on your behalf to provide the service. You are responsible for having a legal basis, informing those people and handling their rights. The terms of that processing are in the Privacy Policy. By default we do not store the text of conversations.

By using the dashboards or the Helpdesk, you instruct us to process, on your behalf and only to show you those features, the following data of your End users:

• Contacts: their phone number and WhatsApp profile name (stored encrypted), when they first and last wrote, how many times, and how they arrived (ad, template or direct). They are used to count new and returning contacts, show you your contact list and let you take them to your own CRM.
• Topics: we classify each message into general topics (for example, prices or opening hours) when it arrives and store only the topic label, not the message.
• Who sees them: your account’s Owner and Admins see the full data and can download it; the other roles see it anonymized.

We do not use this data for any other purpose, nor for advertising or to train models, and we do not sell it. We process it only while you use those features and on your instructions. You can ask us at any time to delete it by writing to support@globalcommerce.uy; it is also deleted when the Agent is deleted or the account is closed, as set out in the Privacy Policy. By accepting these Terms and using those features, you declare that you have a legal basis for this processing and that you will inform your End users (the Policy includes a suggested text).

10. Helpdesk and your support team

If you turn on human support, the conversations the Agent hands over go to people on your team whom you invite. They see the conversation history and the customer data needed to handle it. You are responsible for whom you invite, for their working in accordance with the law and these Terms, and for what they answer. You can turn off human support at any time. The Helpdesk may require a separate plan or subscription, which is disclosed before you sign up for it.

11. Acceptable use

You may not use the service to:

1. Send messages without consent, spam, scams, phishing or misleading content.
2. Post illegal, discriminatory, violent or sexually exploitative content, or content that infringes third-party rights.
3. Impersonate other people or businesses, or upload other people’s data without the right to do so.
4. Violate Meta or WhatsApp policies.
5. Try to access other customers’ data, bypass access or payment controls, reverse engineer, overload the service or introduce malicious code.
6. Resell or assign the service without our written agreement.

We may limit or suspend the service if you breach this section.

12. Availability and support

We make a reasonable effort to keep the service available, but we do not guarantee continuous availability or error-free operation: it also depends on Meta, AWS and other providers. We may carry out maintenance and improvements. Support is requested from the panel or at support@globalcommerce.uy. If the issue is your WhatsApp account, the number, verification or Meta’s charges, the channel is Meta; for the panel, the Agent or your account with us, write to us.

13. Closing your account, deleting agents and termination

• Deleting an Agent: it is switched off in Meta and you can restore it for 30 days; after that it is permanently deleted from our systems.
• Closing the account: Owner only. There are 30 days of grace to reopen it; during that time the account is frozen (no changes, no publishing, no Helpdesk). When the period ends, the business’s and its end customers’ information is deleted, and deletion is completed after 90 days. We keep only the minimum required by law or for audit (sign-up, payment, usage in counts, users with their role, and the deletion). Details in the Privacy Policy.
• On our side: we may suspend or end your access if you breach these Terms, if the law or an authority requires it, or if Meta suspends your account, giving notice when possible.
• Payment for an already enabled Agent is not refunded for closing the account, except as the law provides.

14. Intellectual property

The service, its software, trademarks, design and documentation belong to Global Commerce or its licensors. We give you a limited, non-exclusive, non-transferable right to use it while you have an account. You acquire no other rights. If you give us feedback or suggestions, we may use them without obligation to you.

15. Warranties and liability

• The service is provided “as is” and “as available”. We do not guarantee that the Agent is correct, complete or fit for a purpose, or that Meta will keep it available.
• To the extent the law allows, we are not liable for indirect damages, lost profits, loss of customers, data or opportunities, or for what the Agent says, what Meta or other third parties do, or what results from your use of the service.
• Our total liability to you for any claim is limited to what you paid for the Agent involved, except in cases of willful misconduct or where the law does not allow limitation.
• You will hold Global Commerce harmless from third-party claims arising from your content, from what your Agent says, or from use of the service contrary to these Terms or Meta’s policies.

16. Security and breaches

We protect information with encryption of credentials and permissions, encrypted traffic, separation between accounts and restricted access. No system is infallible: if we detect an incident affecting your data, we will notify you without undue delay and, where applicable, within 72 hours, and we will inform the relevant authorities.

17. Changes

We may update these Terms. If a change affects you, we notify you by email and in the panel at least 15 days in advance. If you keep using the service when it takes effect, you are deemed to accept it. The date above shows the last modification. If you disagree, you can close your account.

18. Languages, law and disputes

These Terms are published in Spanish, English and Portuguese; in case of any difference the Spanish version prevails. They are governed by the laws of the Oriental Republic of Uruguay and disputes are submitted to the courts of Montevideo, without prejudice to the rights the law grants to consumers or data subjects in their country.

19. General provisions

If any part is invalid, the rest remains in force. Not exercising a right does not mean waiving it. You may not assign these Terms without our agreement; we may do so in a corporate reorganization. Neither party is liable for failures caused by events beyond its reasonable control. These Terms and the Privacy Policy are the entire agreement between us regarding the service.

20. Contact

GLOBAL COMMERCE ONLINE SRL · Papiros 7085, Montevideo, Uruguay (ZIP 7100) · RUT 100795840019 · support@globalcommerce.uy